Cheated through Lelong?? *UPDATED*

My God. What an experience!

Dah selalu juga beli barang di Lelong.com.my tapi tak pernah ada masalah... standard postage paling lembab  adalah seminggu. Paling-paling teruk pun 2 weeks la tapi selalunya courier yang bermasalah.

However, apa anda rasa kalau korang dah beli barang and seller dah bagi tracking number but the tracking number DOES NOT EXIST?

Or dalam makna lain: Tracking number tu takde dalam sistem courier. Belum pos or nombor yang salah???

Kronologi:

I ordered and BAYAR RM470 pada 26th Oct 2014 untuk sebijik cash register machine & a laminator.

Pada 27th Oct 2014, my order dah diupdate to 'Complete'. Siap ada tracking number sumer dah. Posted using Airpak Express.

Bagusss... cepatnyer update.

Then the waiting games begin.

27th Oct tu hari Isnin yer... I bajet-bajet paling lambat dapat barang hari Rabu. Yela, walaupun tracking dapat hari Isnin, tak semestinya dia pos Isnin. Maybe seller pos Selasa. So Rabu la aku dapat.

FYI, Mama Panda also has account with Airpak Express. So the Airpak Sitiawan branch memang dah kenal la kitorang kan. Barang of cos cepat je sampai.

Sekali kau, Rabu tu (29th Oct) barang takde lagi bila aku call Airpak and when I checked online at www.airpak-express.com, the tracking number is not valid. Tak exist.

Consignment Note number: 200142677313

Tracking details: No tracking information exists for this consignment!

AND, KENAPA GUNA AIRPAK EXPRESS?

Kat store diorg di Lelong tulis guna courier lain? Heh.

Dah start cuak dah.

So I pmed them on Lelong

Hi

The tracking no is not valid. Pls advise

*** This PM was sent using www.lelong.com.my *** Posted: 10/29/2014 11:32:36 AM

ofis_hell	Posted: 10/29/2014 1:40:14 PM
pls send us your full details,company name,adddress,your name n what your order ? we will check n let u know asap..

hanna178

Posted: 10/29/2014 6:00:15 PM

All details should be available already if you check the order ID. Shipping Info NOR RAIHANA MOHD RASHID xxxx xxxx LUMUT 32200 Perak, Malaysia Phone : 012-5280858/60125280858 Email : xxxx Order Details Order ID : xxx Order Date : 26 Oct 2014 [ Delivery Order | Invoice ] Seller Info Seller ID : ofis_hell Contact : 017-xxxx Email : xxxx PM Seller : PM ofis_hell Item Qty Price Product ID:  A4 SIZE LAMINATOR MACHINE ( KOREA ) + 2 YEARS WARRANTY Ship within 2 working days Options: A4 SKU: RM 110.00 Product ID:  SHARP XE-A 107 CASH REGISTER CASHIER COUNTER MACHINE Ship within 2 working days SKU:  RM 350.00 Shipping RM 10.00 Adjustment RM 0.00 Net Total RM 470.00 PAYMENT RM470 ALREADY MADE. PLEASE CHECK YOUR RECORD I ORDERED CASH REGISTER AND LAMINATOR THANKS

Then, No Reply.

I smsed, called and whatsapp.

Masa call kata nak check etc. Tapi still takde. Bila dah whatsapp segala bukti tracking no takde, TAK REPLY LGSG. Dah start geram dah.

Esoknya baru dia reply:

ofis_hell	Posted: 10/30/2014 9:02:08 AM
ok,will check n let u know soon

Hari Jumaat pun tiba.

Masih tiada barang. Masih takde keluar details bila track. Ehhh ni apehal plak ni?? Aku pernah juga jadi kes Airpak lupa nak keyin dalam sistem tapi sehari lepas tu ade je dalam sistem bila track cos dah memang confirm barang dipos and ade penerima. Yang kes Officeworld  ni dah kenapa?? Apsal lambat sangat nak update?

Jumaat tu aku call and mintak dia send gambar CN tu so aku sendiri akan check dengan Airpak Express tapi sampai sekarang tak bagi-bagi lagi copy CN. Helloooo, kalau kau pos barang, kau mesti ade copy sender oke??

And you know what? When I called the second time he said item dah pos, dekat Airpak pun ada tulis dah pos and dah ada orang penerima. And I was like, ko nak tipu agak-agak la woi. Aku tetap insist dia send proof of postage (CN copy) so aku sendiri akan check lagi dengan Airpak.

hanna178	Posted: 10/31/2014 2:02:42 PM
PLEASE UPDATE ON MY ORDER

ofis_hell	Posted: 10/31/2014 4:27:20 PM
we already update u,all items already send out .. if u still not get the machine,pls call us 017-208 3223

hanna178

Posted: 11/2/2014 10:43:40 PM

hi Below is the tracking numbered u entered for my order:- Shipment Details Shipment Date: 27 Oct 2014 12:00:00 AM Shipment Tracking: Airpak Express 200142677313 Updated On : 27 Oct 2014 9:42:16 AM The problem here is, your tracking number does not exist when I track at www.airpak-express.com The status will be like below: Tracking Number Status Delivery Information 200142677313 No tracking information exists for this consignment. Please contact our customer service department for further details. So that's the problem right now. I haven't received the machines and I also cannot track it. For status like this, usually it's because the tracking number is wrong or the item hasn't been post out. Pls advise

Nak kena ulang-ulang masalah. Berapa kali nak inform yang tracking number tu takde and takleh track???

They didn't reply this message and I started smelling something fishy. Logically, apa yang susah sangat untuk send proof of postage? I did that all the time. Kalau ade customer complained barang tak sampai lagi and check online takde tracking info (arini pos, arini jugak check memang takde la hehehe), aku terus snap gambar CN dengan alamat aku, alamat diorang serta nombor tracking. Settle.

Semua details aku ada. Tapi diorang yang tak update-update barang aku kat mana.

Korang tengok la sendiri balas-balas pm macam hape ni... punyer la lama and barang masih tak dapat2.

ofis_hell	Posted: 11/4/2014 8:44:29 AM
ok,will check with our HQ & GET BACK TO U SOON..

hanna178	Posted: 11/4/2014 10:27:37 AM
Yes, please do. It's been more than a week. I post items everyday using Airpak too, but no such problems like non existent tracking no if items already posted. Looking forward for your update.

hanna178	Posted: 11/5/2014 11:32:46 AM
Hello, Any update?? Where's my parcel........... T_T

ofis_hell	Posted: 11/5/2014 3:45:43 PM
ITEMS CONFIRM WAS SEND OUT & THE TRACKINH NUMBER IS TRUE. FOR FYRTHER INFORMATION WE NEED TO WRITE IN AIRPAK ,PLS WAIT N WILL GET BACK TO U SOON THANK YOU

hanna178

Posted: 11/6/2014 8:34:51 AM

I have emailed u at xxx@hotmail.com using my company email (raihana@mamapanda.com) If indeed you have post the parcel, please send proof of postage i.e the CN picture so I can check again with Airpak Express. If you cannot provide proof of postage and if the item still haven't reach me soon, I want a full refund. Below is our company banking details: Maybank: 558293609774 Beneficiary: MAMA PANDA ENTERPRISE For any future replies, just reply via your hotmail inbox direct to my company email address TQ

Tapi kes ni berlarutan sampai dah nak 2 minggu aku tak dapat barang. Dahla urgent. Kedai aku takde cash register woi! Menyusahkan betul.

So I emailed them using my official email: raihana@mamapanda.com

Takde reply ya. So aku copy paste and pm kat Lelong. Pastu baru reply.

ofis_hell	Posted: 11/6/2014 8:51:17 AM
ok,will let u know asap,we still waiting airpak reply.. any inquiry pls call : 017-xxx

Hari ni dah 10th Nov. Dah genap 2 minggu. I asked for refund because I honestly felt like I've been conned.

Aku sms mintak refund.

Tau diorang reply apa??

xxxxPICS REMOVEDxxxx

So rude, right?

Okay, jangan ingat aku tak boleh pergi report. Aku malas and busy jer. Banyak benda lain aku boleh buat lagi. Tapi dah dapat mesej macam ni memang confirm aku report la. Tak kisah la duit tak dapat balik ke ape ke janji aku report and usaha tuntut hak aku.

So, Mr xxxx, with Maybank account number xxxx; you better pay me back my money.

IF INDEED YOU HAVE POSTED MY ITEMS, DONT WORRY, I'LL SEND IT BACK TO YOU.

I'll even send my proof of postage and pictures of the goods.

(IF dah pos it should reach me sooner or later la kan? But for now I want my money back cos I need the item urgently so I'll just buy from other seller)

And blog entry ni supaya orang lain tak terkena juga.

Sesiapa nak beli barang-barang office dari Lelong and NAK PENGALAMAN macam aku ni, boleh la beli dari kedai ni yer... Nama kedai: xxxx di Lelong.com.my.

Syok betul tunggu lama-lama tapi barang tak dapat. Yang lagi syok, sebijik perkataan maaf or sorry pun takde! Memang awesome lah!

XXX PICS REMOVED XXX

Adios.

p/s; Payment was paid direct to seller account sebab masa nak bayar guna NetPay tu ade problem amende tah.... so yeah... lesson learned.

p/p/s: RM470 pun nak bising?? Yes, RM470 tu still duit aku!!! Dan sebenarnya aku memang pantang orang menipu barang secara online ni. So sebab tu gigih tulis blog walaupun banyak product reviews. Hmphhh

***UPDATE:

Seller masih tak refund after 24 hours.

What I did was: Call Lelong customer service, bagi order ID and report masalah. Lelong akan contact seller and tanya problem etc etc.

Bila Lelong email, baru lah seller tu reply!!

Amboiii! Panas hati aku baca email ni. Out station pulak dah. Memang confirm menipu la ni. dengan aku takde citer ape pun.

English aku pun dah berterabur and ikut style dia dah. Geram betul.

Pastu dia reply tapi tak CC Lelong pulak.

Hmph.

Malas aku nak layan. Aku dah sms dia banyak kali and dia memang berlagak sesangat. Aku dah inform nak pergi report polis so that's what I did. Takde masa okeh nak tunggu-tunggu lagi...

Ni kronologi sms. Mesej sejak 29 Oct okeh!!




Police report was made because they still didn't refund back in 24 hours.

And I updated Lelong on the matter. FYI, I did not need Lelong to provide me the seller's IC and address cos I have anonymous email providing those. Nak buat report & tuntutan tribunal kena ada IC dan alamat penentang ;)

After I updated Lelong about the police report done, a 'supervisor' called to settle problem. This 'supervisor' said they've been in business for a long time, no problem whatsoever. Why aku ni sampai report2 polis bagai?? Ehh tak koser aku nak buang masa cakap-cakap lagi. Aku tengah drive btw, so I ended the call (truth was, jantung aku macam nak meletup and nak memaki-maki. So dari aku terjerit-jerit, baik la end call je).

I got my money back at 9.05PM 11th Nov 2014.

Lesson to seller: Don't ever challenge people to report on you. Some people might not do that because it's a hassle. But not everyone thinks like that. Particularly not ME.

***Name of Lelong seller and pictures has been deleted/removed***

STATUS: SETTLED.